Watch what you say.
Joe Xiden may be watching
Joe Xiden may be watching
Dear Neighbor, At Ring, our mission is to help make neighborhoods safer. It’s our belief that when communities work together, safer neighborhoods become a reality, which is why we created the Neighbors App. The foundation of Neighbors is that as a customer, you are in control of your security, devices, and personal information, and that your privacy is our priority. It’s that simple. The Neighbors Public Safety Service is an extension of the Neighbors App that allows local public safety agencies, such as police and fire departments, to engage with our customers. We want to share details about how we’ve designed the Neighbors Public Safety Service: |
• No access to devices. |
Public safety agencies are never given access to users’ cameras or devices through the Neighbors Public Safety Service or by Ring. |
• No direct access to users when making |
video requests. |
Your local public safety agencies can use Neighbors to request assistance in an investigation. To protect your privacy and your ability to decline the request, public safety agencies must go through the Neighbors Public Safety Service when making a request. You have 100% control – if you choose not to share, or you opt out of future requests, your local public safety agencies will never know as you’ll remain totally anonymous. |
• No user account information. |
Users are identified in the Neighbors Public Safety Service only as “Neighbor #”. Although public safety agencies know the users posting content reside within their jurisdiction, public safety agencies cannot see or access user account information. |
• No device location. |
The Neighbors Public Safety Service does not provide public safety agencies with the addresses at which any devices are located. |
As a Ring customer, you place your trust in us to help protect your home and community, and we take that responsibility seriously. We will continue to prioritize privacy, security, and user control as we pursue and improve technologies to help achieve our mission of making neighborhoods safer. To learn more about how Ring has helped communities and public safety agencies work together while protecting customer privacy, click here. And if you would like to get your community more involved, click here. Thanks, Jamie |
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