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I may regret posting this here, but for the moment, it does make my day.........
I have 3 voice lines, 1 data line, and 1 fax line at work.
Previously my carrier was a company that was not the owner of the lines but an after seller. In order to get high speed internet I had what they called a T-1.
3 1/2 years ago we had a major storm and the pole that houses the works that sends the lines to my shop was hit by lightning. I was dead in the water with no service for close to a week. I managed to have my main number call forwarded to my cell phone so I was able to get some of the incoming business.
The guys working on restoring the lines were AT&T employees. I went out and had a discussion with them while they were working and when they learned I had nothing they went out of their way to restore my service. It was complicated because of the way it was set up and they had a hard time finding the lines that were mine but, their work effort and continuing to check on me and letting me know where they were at in the restoration was really appreciated.
Because of this, I decided to change my service over to AT&T figuring that they should be the ones that got my business.
I was offered a "Welcome Back" contract that ultimately reduced my monthly bill by $100. a month but they had to install another line for internet service. I also got an additional $1000. credit split into three installments due on the anniversary of the contract.
Well, I open my bill this month and my service fees jumped from $285 per month to $890.
I called billing and inquired why the huge jump. They explained that my contract had expired. So? I asked. This means that you triple my bill? Unfortunately, yes they explained. If I was interested, they could connect me with customer retention and they might be able to help me.
To cut a long story short, after spending about 6 hours on the phone over a period of 4 days it was determined that the best plan I could get would be to add a service. I explained I did not need any other services but the bottom line was that if I added a wireless number, my monthly bill including unlimited talk, text and 3G of data per month would only raise my bill by $30 from what it was previously.
Logic for this was I had one more line than was allowed to be put under other plans and my explanation was falling on deaf ears when I told them it was them that added a sixth line for internet service, not me.
Anyway, along with the new wireless line, they were offering a deal on Iphone 3GS. Normally, they were $299.00 but I could get one for $.99. Yup thats right. An Iphone for less than a buck.
Iphone arrived two days later and I am trying to figure out how to work it.
While the rage I felt when I opened the bill and the hassle of being on the phone forever trying to get this resolved did not endear me to the Death Star, the end result is pretty amazing.
I just do not understand their math.
I have 3 voice lines, 1 data line, and 1 fax line at work.
Previously my carrier was a company that was not the owner of the lines but an after seller. In order to get high speed internet I had what they called a T-1.
3 1/2 years ago we had a major storm and the pole that houses the works that sends the lines to my shop was hit by lightning. I was dead in the water with no service for close to a week. I managed to have my main number call forwarded to my cell phone so I was able to get some of the incoming business.
The guys working on restoring the lines were AT&T employees. I went out and had a discussion with them while they were working and when they learned I had nothing they went out of their way to restore my service. It was complicated because of the way it was set up and they had a hard time finding the lines that were mine but, their work effort and continuing to check on me and letting me know where they were at in the restoration was really appreciated.
Because of this, I decided to change my service over to AT&T figuring that they should be the ones that got my business.
I was offered a "Welcome Back" contract that ultimately reduced my monthly bill by $100. a month but they had to install another line for internet service. I also got an additional $1000. credit split into three installments due on the anniversary of the contract.
Well, I open my bill this month and my service fees jumped from $285 per month to $890.
I called billing and inquired why the huge jump. They explained that my contract had expired. So? I asked. This means that you triple my bill? Unfortunately, yes they explained. If I was interested, they could connect me with customer retention and they might be able to help me.
To cut a long story short, after spending about 6 hours on the phone over a period of 4 days it was determined that the best plan I could get would be to add a service. I explained I did not need any other services but the bottom line was that if I added a wireless number, my monthly bill including unlimited talk, text and 3G of data per month would only raise my bill by $30 from what it was previously.
Logic for this was I had one more line than was allowed to be put under other plans and my explanation was falling on deaf ears when I told them it was them that added a sixth line for internet service, not me.
Anyway, along with the new wireless line, they were offering a deal on Iphone 3GS. Normally, they were $299.00 but I could get one for $.99. Yup thats right. An Iphone for less than a buck.
Iphone arrived two days later and I am trying to figure out how to work it.
While the rage I felt when I opened the bill and the hassle of being on the phone forever trying to get this resolved did not endear me to the Death Star, the end result is pretty amazing.
I just do not understand their math.
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